Functionalities of a hotel PBX phone system

In addition to the obvious functionalities such as receiving and sending calls, a virtual switchboard can be adapted with specific options for hotels.

Do not disturb mode. You can configure the times when the customer does not want to receive calls in the room.

Alarm clock. You can configure it so that the client receives a call with a recording where they are given the “good morning” or the message that is convenient.

Connection with the departments. The auto-attendant function allows the client to contact the different departments from the room by a dialing system.

Interruption of the connection. It is possible to deactivate the phone in the unoccupied rooms.

International numbering. The hotel can manage its own switchboard to automatically answer calls in the corresponding language.

Displaying the name. Calls made from the room to the reception or room service can be displayed with the name of the guest. This allows a closer and more friendly treatment.

Statistics. The statistics function allows the hotel to know the most requested services by the clients. It also provides the customer with a record of calls made during their stay.